Privacy Policy - Sanderstead Skip Hire

At Sanderstead Skip Hire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services.

1. Introduction

Your privacy is of utmost importance to us. This policy explains how we manage your personal information and the measures we take to protect it. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, address, email address, phone number.
Transactional Information: Details of the services you request, including skip hire dates, locations, and specifications.
Technical Data: IP address, browser type, and operating system used to access our website.
Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We utilize your information to provide and improve our services, including:

Service Fulfillment: To process your skip hire requests and manage bookings.
Communication: To respond to your inquiries, send service updates, and provide customer support.
Marketing: To send promotional materials and special offers, subject to your consent.
Technical Improvements: To enhance our website functionality and user experience.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website and providing services.
Legal Requirements: We may disclose your information if required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption: Sensitive data is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to personal information.
Regular Audits: We conduct periodic reviews to ensure our security measures are effective.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Rectify: Request corrections to any inaccurate or incomplete information.
Erase: Request the deletion of your personal data under certain conditions.
Restrict Processing: Limit the way we use your information.
Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us through our designated channels.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to tailor our services to better meet your needs.

Types of Cookies:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Collect information on website usage.
- Functional Cookies: Remember your preferences and settings.
- Advertising Cookies: Deliver relevant advertisements to you.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by updating the date at the top of this policy.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

13. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given explicit permission for us to process your data for a specific purpose.
Contractual Necessity: To perform our contractual obligations to you.
Legal Obligations: To comply with legal requirements.
Legitimate Interests: For purposes that are in our legitimate interest and not overridden by your rights.

14. Third-Party Services

We may integrate third-party services into our operations, such as payment processors and analytics providers. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

15. Transparency and Accountability

We strive to maintain transparency in our data handling practices. Regular audits and assessments are conducted to ensure compliance with this Privacy Policy and relevant data protection regulations.

16. Consent Withdrawal

You have the right to withdraw your consent to our data processing activities at any time. However, withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

17. Complaints

If you have any concerns or complaints about our data processing practices, you have the right to file a complaint with a supervisory authority.

18. Conclusion

Sanderstead Skip Hire is dedicated to safeguarding your privacy and ensuring that your personal information is handled with care and respect. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.